good55 Privacy Policy

1.Introduction

This Privacy Policy ("Policy") describes how good55 ("good55", "we", "us", "our"), the operator of the online casino and sportsbook platform at good55.biz ("the Platform"), collects, uses, discloses, stores, and otherwise processes personal data relating to individuals who use or register on the Platform ("you", "your", "Player").

good55 takes data privacy seriously. We are committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection laws and the requirements of our international gaming authority licence.

By accessing or using the Platform, you acknowledge that you have read and understood this Policy. If you do not agree with the practices described herein, you should not use the Platform. This Policy should be read in conjunction with the good55 Terms and Conditions.

2.Personal Data We Collect

good55 collects personal data in the following categories:

2.1 Registration and Identity Data

• Full legal name as it appears on government-issued identification.
• Date of birth (collected to verify that you are aged 21 or above).
• Email address and chosen username.
• Residential address, city, and country (e.g., Kuala Lumpur, Penang, Johor Bahru).
• Copy of government-issued photo identification and proof of address, collected as part of KYC verification.

2.2 Financial Data

• Payment method details sufficient to process deposits and withdrawals (e.g., bank account identifiers, e-wallet identifiers for Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank).
• Transaction history including deposit amounts, withdrawal amounts, and dates.

2.3 Gaming and Usage Data

• Betting and wagering history across sportsbook and casino products.
• Game session data including session start/end times and game types accessed.
• Account login times, IP addresses, and device identifiers.
• Customer support correspondence and live chat transcripts.

2.4 Technical Data

• Browser type and version, operating system, and device type.
• Referring URLs and pages visited within the Platform.
• Cookie identifiers and similar tracking data (see Section 8).

3.How We Use Your Personal Data

good55 uses your personal data for the following purposes:

• Account creation and management: To register your good55 account, verify your identity, and manage your player profile.
• Service delivery: To process deposits, withdrawals, bets, and game play, and to provide you with access to all Platform features.
• Regulatory compliance: To fulfil our obligations under applicable anti-money laundering ("AML"), know your customer ("KYC"), and responsible gaming regulations, as required by our international gaming authority licence.
• Age verification: To confirm that all registered players are aged 21 or above, as required by law and our licensing conditions.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, and other security incidents.
• Customer support: To respond to your enquiries, process complaints, and provide technical assistance.
• Responsible gaming: To monitor gaming activity and identify patterns that may indicate problem gambling, and to administer self-exclusion and limit-setting tools where applicable.
• Marketing communications: To send you promotional offers, bonus notifications, and news about good55, where you have provided your consent or where we have a legitimate interest in doing so. You may opt out at any time.
• Platform improvement: To analyse aggregated usage data and improve the functionality, content, and user experience of the Platform.

4.Legal Basis for Processing

good55 processes your personal data on the following legal bases:

• Performance of a contract: Processing necessary to operate your good55 account and deliver the services you have contracted for.
• Legal obligation: Processing required to comply with AML, KYC, age verification, and other regulatory requirements imposed by our gaming licence and applicable law.
• Legitimate interests: Processing for fraud prevention, security, responsible gaming monitoring, and general platform improvement, where such interests are not overridden by your data protection rights.
• Consent: Processing for optional marketing communications, where you have provided your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5.Sharing Your Personal Data

good55 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly as necessary for the purposes described in this Policy:

• Payment processors and e-wallet operators: Including Touch n Go eWallet, Boost, and partner banking institutions (Maybank, CIMB, Public Bank), solely to process your financial transactions.
• Identity verification and KYC service providers: Third-party verification platforms used to validate identity documents and satisfy our regulatory obligations.
• Gaming platform and software providers: Game providers who supply the casino and sportsbook software powering the Platform, to the extent necessary for game operation.
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or our international gaming authority licensing obligations.
• Professional advisers: Legal, accounting, and auditing professionals bound by confidentiality obligations.
• IT and infrastructure providers: Cloud hosting, security, and technical support providers who process data on our behalf under binding data processing agreements.

6.International Data Transfers

good55 operates internationally and your personal data may be transferred to, and stored in, countries outside your country of residence, including countries that may not have data protection laws equivalent to those in your jurisdiction.

Where personal data is transferred internationally, good55 implements appropriate safeguards to ensure that your data receives an adequate level of protection, including the use of standard contractual clauses, binding corporate rules, or reliance on applicable adequacy decisions.

7.Data Retention

good55 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, and in compliance with our legal and regulatory retention obligations. In practice, this means:

• Account data and KYC documentation are retained for a minimum of five (5) years following account closure, as required by AML regulations.
• Transaction records are retained for a minimum of five (5) years.
• Customer support records are retained for up to three (3) years.
• Marketing consent records are retained until consent is withdrawn and for a period thereafter sufficient to demonstrate compliance.

Following the expiry of applicable retention periods, personal data is securely deleted or anonymised in accordance with good55's data disposal procedures.

8.Cookies and Similar Technologies

good55 uses cookies and similar tracking technologies (collectively, "cookies") on the Platform for the following purposes:

• Strictly necessary cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in to your good55 account during a session.
• Performance and analytics cookies: Used to collect aggregated statistical information about how visitors use the Platform, allowing us to improve performance and content.
• Functional cookies: Used to remember your preferences (e.g., language, display settings) to personalise your experience on subsequent visits.
• Marketing cookies: Used to deliver relevant promotional content and to measure the effectiveness of marketing campaigns, subject to your consent where required by applicable law.

You may control cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may impair the functionality of the Platform, including the good55 Login process.

9.Your Data Protection Rights

Subject to applicable law and certain exceptions, you have the following rights in relation to your personal data held by good55:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where we no longer have a lawful basis to retain it. This right is subject to our regulatory retention obligations.
• Right to restriction of processing: You may request that we restrict the processing of your personal data in certain circumstances.
• Right to data portability: You may request that we provide your personal data to you in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing based on legitimate interests, including direct marketing.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact good55 support. We will respond to all valid requests within 30 days. We may require you to verify your identity before processing a rights request.

10.Security Measures

good55 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data in transit between your device and the Platform.
• Encryption of sensitive data at rest, including financial records and identity documents.
• Strict access controls limiting personal data access to authorised personnel on a need-to-know basis.
• Regular security assessments and penetration testing of Platform infrastructure.
• Multi-factor authentication options for player accounts.

While good55 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is entirely secure. You are responsible for maintaining the security of your good55 account credentials.

11.Children and Minors

The good55 Platform is strictly intended for adults aged 21 years and above. good55 does not knowingly collect or process personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you believe that a minor has registered on the Platform, please contact good55 support immediately so that we can investigate and take appropriate action.

12.Changes to This Privacy Policy

good55 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements, or Platform functionality. Material changes will be notified to registered players by email or by a prominent notice on the Platform prior to the change taking effect.

The "Last updated" date at the top of this page reflects the date of the most recent revision. We encourage you to review this Policy periodically to remain informed about how good55 protects your personal data.

13.Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or good55's data processing practices, please contact our support team via 24/7 live chat on the Platform, or in writing at: [email protected]

good55 will acknowledge all privacy-related enquiries within 72 hours and aims to resolve data subject requests within 30 days of receipt. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction.